Frequently Asked Questions
Welcome to the Tradwest Fashion FAQs. Here, you’ll find guidance on everything from ordering and delivery to returns and account support. We are committed to providing a seamless and considered shopping experience, with every detail designed to meet the highest standards. Should you require further assistance, our team will be delighted to support you personally.
Where do you ship to?
We currently ship to the United Kingdom, United States, and Canada. We do not offer international shipping outside these regions at this time.
How long does order processing take?
Orders are processed within 2–5 business days, excluding weekends and public holidays. You will receive a confirmation email once your order has been dispatched.
How long does delivery take?
Estimated delivery times after dispatch:
- United Kingdom: 2–5 business days
- United States: 5–10 business days
- Canada: 5–10 business days
Delivery times may vary due to customs clearance or courier delays.
How much is shipping?
Shipping costs are calculated at checkout based on your location and order size.
Will I receive tracking information?
Yes. Once your order is shipped, you will receive a tracking number via email. Please allow up to 24 hours for tracking updates.
Are customs duties or taxes included?
For USA and Canada orders, customs duties and import taxes may apply and are the responsibility of the customer.
What happens if my order is delayed or lost?
If your order hasn’t arrived within the estimated timeframe, please contact us at info@tradwest.fashion with your order number, and we’ll assist you promptly.
What if I entered the wrong delivery address?
Please ensure your address is correct at checkout. Tradwest is not responsible for delays or losses caused by incorrect or incomplete address details. Re-shipping fees may apply
Do you accept returns?
All sales at Tradwest Fashion are final. Returns are only accepted if an item is received damaged, defective, or incorrect. Any issues must be reported within 48 hours of delivery with clear photographic evidence.
Do you offer refunds?
Refunds are only issued for approved returns due to defects or errors on our part. Once the returned item is inspected and approved, refunds will be processed to the original payment method within 5–10 business days. Shipping fees are non-refundable.
Can I exchange my item for a different size?
Yes. We offer a one-time size exchange for eligible items, subject to availability. Requests must be made within 48 hours of delivery, and the item must be unworn, unwashed, unaltered, and returned with all original tags intact.
Which items are not eligible for return or exchange?
The following items are not eligible:
- Custom-made or made-to-order pieces
- Sale or discounted items
- Items that have been worn, washed, altered, or damaged after delivery
How do I request a return or size exchange?
Please email us at returns@tradwest.fashion within 48 hours of receiving your order. Include your order number, reason for request, and clear photos (if applicable). Once approved, you will receive return instructions.
Who covers the shipping cost for returns or exchanges?
- Customers are responsible for return shipping costs for size exchanges
- Tradwest Fashion covers the shipping cost of the exchanged item back to the customer
- For approved defective or incorrect items, Tradwest Fashion will cover applicable shipping costs
What happens if my requested size is unavailable?
If the requested size is unavailable, we may offer a store credit at our discretion.
Can I exchange an item more than once?
No. Only one size exchange per order is permitted.
What if I miss the 48-hour window?
Requests made after 48 hours of delivery will not be accepted, so we encourage customers to inspect their items immediately upon receipt.
Does Tradwest reserve the right to refuse a return or exchange?
Yes. Tradwest Fashion reserves the right to refuse any return or exchange that does not meet our policy requirements or shows signs of misuse.
